excellent service

[ecoli]

seen an advert in trout fisherman for any greys grxi rod, grxi reel and three grxi lines for £175 thought it was a bit of a bargain and decided to buy one . now I dont like using my cards on the net so popped into frasers with the advert and asked if they could match it they said the other shop were giving them away and the best they could do it for was £180 wasnt going to argue with that and handed my cash over moral is support your local tackle shop

 

[t0mb0la]

good on ya mate, i got a simelar setup from frasiers in whitley, much better than the net, use it or lose it guys!

having said that i do buy loads of stuff off the net!!!


............tom

 

[Charlie_Thompson]

Did you ask for your 10% Nesa discount They usually do a deal anyway and always if you're a NESA member. Good tackle shop from the shop floor up IMHO. Great range of gear for sea, game and that other type of angling. Never had really bad worm from there. Can blether if you want or stroll around keeping schtum without someone haversacking you.

 

[drof46]

I agree,

Frasers is the best retailer in the area, from all points of view.

AND he knows what the 'online/mail-order' firms are offering so he can compete as closely as possible.
After all he started off from a garage unit at 'Eighton Banks' , advertising in the angling press and selling strictly 'Mail-Order'

Plus, he's got Mark Armstrong of 'Howes Fishing' and Sunday Sun fame working for him - a very well respected game angler.

I shall certainly continue to give them my support. As someone just said 'Use-em or Lose-em'

BUT, for capital equipment, very few local retailers can compete with 'The Net' - FACT!

Let's hope both aspects of supply continue to flourish.

Cheors,

Drof.

 

[rod-the-cod]

there a bit expensive in my experience ...

 

[drof46]

Aye, but the 'asking price' is ownly the starting point.

As someone said earlier, if you know what you acn get it for elsewhere, you can 'haggle' and, if not successful gan to your original supplier.

I know that very often, they cannot compete with the net, but if I've got the time, I don't mind giving them the opportunity to try.

Billy's at N.S. is also a good dealer: same applies.

Tight lines,

Drof.

 

[ecoli]

have used frasers since they opened and they have always tried to match or beat any offers others are doing . I would rather they got my hard earned cash and drof is right you can haggle if you dont like the price and they dont hold it against you if you go else where . I could of had free delivery on the net but would of had to wait for it to come and if iam at work have the hassle of going down to collect when I miss the delivery

 

[pistol]

Yep got a cracking deal on me studded neoprene waders and I happened to mention NESA site and they gave me 10% discount on top. I find them spot on as when i've bought me worm from them they've been up front if the worm was not so good before i bought. Not like some I can mention.

Top shop with top lads who can give some good free advice aswell.

 

[Kentish Bassman]

Yep got a cracking deal on me studded neoprene waders and I happened to mention NESA site and they gave me 10% discount on top. I find them spot on as when i've bought me worm from them they've been up front if the worm was not so good before i bought. Not like some I can mention.

Top shop with top lads who can give some good free advice aswell.

I recently went to the tackle shop in Morpeth and bought a few bits and pieces totalling about £15, when I asked about the 10% discount for NESA members I was told that unless I could prove that I was a member I couldn`t have the discount. How can I prove that I am a member without logging into the website?

 

[drof46]

Discount

Discount

In these days of 'econpmic crisis' and strong competition, I'm sure you'll find that most retailers will offer discount if aked, with 10% being the minimum, regardless of whether you are a member of any club or organisation.

Frasers certainly do. All you have to do is ask 'nicely'.

The fact that that the 'Morpeth' company which you mentioned, will not, doesn't bode well for their economic future especially when their shortcomings have been published on sites such as this.

Cheors,

Drof

 

[Grommit]

Drof

I am the owner of the Morpeth company and our customer service is second to none as our customers will testify. If you look on here and many other forums you will hear that we have excellent customer service. Also look on our website and eBay shop to see the level of customer service we provide. Have you ever used us? Have you ever been in the shop? Before you unjustifiably start pulling peoples livelihoods and businesses to pieces, try doing a bit of research first

Kentish Bashman

All you have to do is mention your username to the member of staff. You dont need to log onto the website to prove you are a member. We get quite a few NESA members (and other forum members) in the shop and thats all they do. If you can PM me with details of the member of staff I will take the necessary action. Also PM me your address and I will pop something in the post for you

Best Wishes
Ian Woods
Managing Director
Game Fishing Supplies Ltd

 

[jimmy]

NOW thats what i call an excellent customer service Ian, well done, thats the kind of thing that keeps a good name in the trade

 

[Grommit]

Thanks Jimmy, we aim to please!

For those who cant get to the shop and want to order online, they can quote the code

NESA612 (and your username)

in the special instructions section of our website and we will deduct 10% off the order

If you cant find what you want on the website, just phone. We stock over 4000 products and are still adding them to the site

 

[Charlie_Thompson]

Sounds like someone dropped a bollock though Ian when the NESA discount was mentioned on that particular occasion and drof was merely commenting on that!

I would like to add that I have had excellent service from your shop with on-line purchases and know that your business and you personally have a fantastic reputation, well deserved.

 

[Grommit]

Hi Charlie

I totally agree that a bollock has been dropped by a member of staff, an issue that will be dealt with by 9.05 this morning. It isnt usually a problem as members of various forums regularly get their discount in the shop, but all staff will be reminded of the procedure for forum members to gain their discount. Once I know which individual concerned dropped the bollock, he will be dealt with on a seperate basis

What I did object to was being told that my companies attitude didnt bode well for its economic future and that my companies short comings were now being highlighted. That to me is basically a slur on my good company name and it is only natural that I will defend my company that I have worked hard to build to be one of the largest in the country. Anyone who knows us will know that we can do some excellent deals on tackle, clothing, etc

A mistake was made, I dont deny that, and I would rather know when something has gone wrong as I want every customer to be happy and I cant put things right if I dont know about them. If the customers arent happy, then I am not. After all, who hasnt ever made a mistake during their working life? We are human and mistakes will happen, but to me what is important is how you deal with them and put them right. Service doesnt just start and end with a sale, it is important to follow it up with good after sales service to

Thanks for the kind comments to Charlie, much appreciated

 

[stumps]

re support your local tackle shop.

re support your local tackle shop.

Not being in the enviable position of possessing a credit card to pay online for gear - my wife deals with the finance otherwise i would have my own fishing shop in my garage - i printed off one of the offers from Gary Evans and went into Lewis' (used to be frasers in Whitley Bay) and asked if they could price match it.

The lad pointed out that a lot of the offers are for old discontinued kit but searched the Scierra catalogue and came up with an equally good set up of the new model for what was a cracking price.

Other members are right, if you are polite and explain what you want you can get an equally good or soemtimes better deal from your local shop without the hasle of waiting and paying for deliveries.

 

[Kentish Bassman]

I have been a customer in Ian`s shop for about 2 years now and have always received excellent service. The only reason that I commented on the refusal of the discount was because I had only recently been made aware of the fact I could get a discount for being a NESA member, so I was a bit shocked when I was told that unless I could prove membership I couldn`t get the discount. I could quite see the shop assistants point of view that anyone could say they were a club member just to get some money off and that was why I was wondering if there was some sort of membership card that I could show on future occasions.
I have received a message from Ian apologising on behalf of his staff member and I have sent a reply apologising to Ian if I have caused him any embarrassment for having put the shops good name in a bad light.
I will most certainly be using his shop again....

 

[jimmy]

I have been a customer in Ian`s shop for about 2 years now and have always received excellent service. The only reason that I commented on the refusal of the discount was because I had only recently been made aware of the fact I could get a discount for being a NESA member, so I was a bit shocked when I was told that unless I could prove membership I couldn`t get the discount. I could quite see the shop assistants point of view that anyone could say they were a club member just to get some money off and that was why I was wondering if there was some sort of membership card that I could show on future occasions.
I have received a message from Ian apologising on behalf of his staff member and I have sent a reply apologising to Ian if I have caused him any embarrassment for having put the shops good name in a bad light.
I will most certainly be using his shop again....

Problem now sorted then mate, its good when a problem can be sorted amicabally, actually i have used Ians shop a few times when i am up that way, never asked for discount, but always had really good polite service from his staff.

 

[drof46]

Drof

I am the owner of the Morpeth company and our customer service is second to none as our customers will testify. If you look on here and many other forums you will hear that we have excellent customer service. Also look on our website and eBay shop to see the level of customer service we provide. Have you ever used us? Have you ever been in the shop? Before you unjustifiably start pulling peoples livelihoods and businesses to pieces, try doing a bit of research first

Kentish Bashman

All you have to do is mention your username to the member of staff. You dont need to log onto the website to prove you are a member. We get quite a few NESA members (and other forum members) in the shop and thats all they do. If you can PM me with details of the member of staff I will take the necessary action. Also PM me your address and I will pop something in the post for you

Best Wishes
Ian Woods
Managing Director
Game Fishing Supplies Ltd

Just arrived back from a spell abroad so I have been unable to reply before now.

You say that my comments were 'unjustified' : How so?

I merely took the statement from a fellow angler at face value and, having no reason to doubt his integrity, commented on his negative experience.

You maintain that the situation was initiated by a member of your staff who acted 'in error' and that you have now resolved the situation - Well done.

BUT that really is no reason to 'have a go' at me, I'm not responsible for the shortcomings of your staff.

Cheers,

Drof.

 

[Grommit]

Your comments were unjustified as you know nothing about me or about my business but you were very quick to cast assumptions on the economic future of my business.

It is alright for you to cast doubt in the economic future of my business and our 'shortcomings' in a public forum but you object when I defend my company. The old saying rings true, if you put your head above the parapit, expect to get it shot at.

You didnt just comment on the negative experience, one that has been very amicably put right, you made unfounded, damaging assumptions on my business. I quote

The fact that that the 'Morpeth' company which you mentioned, will not, doesn't bode well for their economic future especially when their shortcomings have been published on sites such as this

You didnt honestly expect me to ignore a comment like that about my company that I have worked hard to build?

You are right, you are not responsible for my staffs actions, I am and I have never said I wasnt. I have also never denied that a staff member made a mistake. I have traced the member of staff who did it and it was a new member of staff who was a little over zealous, for what he thought was the right reasons, and I have dealt with it accordingly. Must be great being perfect Drof and never making a mistake. I employ human beings and, as such, mistakes will happen from time to time. Thats what humans do. You never made a mistake at work?

If anyone has ever had poor service from any of my staff, I would ALWAYS want to hear about it as I will not accept substandard performance and I will hold my hands up if we have got it wrong, but I wont have potentially very damaging comments made about the economic viabilty or status of my business