excellent service

[mark]

Thing is Ian, your never likely to hear of any problems about your staff from members on here... cos this is the first one thats ever been heard!

I know a lot of chaps that use Ian's shop and never heard a bad word said from any of them

and mistake/error/problem or not, I for one wouldn't hesitate to recommend it, in fact if someone has had a problem, best thing you could do is get your self up there and talk to ian directly - guarantee you'll come a way a happy bunny

 

[Grommit]

Cheers Mark, thanks for the very kind words

Even I have been known to make the odd mistake (just the odd one mind ) but dont tell the staff that!!

 

[pottsy]

Even I have been known to make the odd mistake (just the odd one mind ) but dont tell the staff that!!

Never......the kettle in the shop is always on and you even provide jaffa cakes......must have a run up soon

 

[Grommit]

You must pottsy, havent seen you for yonks!!!

Let me know when you are coming up and I will get the jaffa cakes in. The proper ones to, real McVities ones!!

 

[pottsy]

I called in a couple of months back when I was up in Morpeth at a meeting but you werent in at the time. Would have rang in advance to order the Jaffas but wasnt sure if the meeting would go on and on and on . Staff were great though and I got what I was after. Hope to see you soon Ian

 

[mark]

no-one told me about jaffa cakes

 

[Grommit]

Thats because Pottsy had eaten them all!!!

 

[pottsy]

Thats because Pottsy had eaten them all!!!

must've been the twins

 

[Grommit]

Fancy blaming the kids Ali!!

 

[drof46]

Grommit,

You've missed the salient points in this issue.

These are that a member stated on this site that he had been denied the discount to which he was entitled.

I retorted that in this economic climate, any company who adopts that policy is likely to enjoy a bleak economic future : FACTS!

Everything else is hyperbole.

I appreciate your attempts to defend your company (not to do so would smack of 'Gerry Ratner') and I fully accept the 'staff error' explanation.

I also appreciate the threads of support from your loyal customers, you obviously have many of them and you don't build-up a retail base like that by providing poor service.

BUT! I suggest you refer back to the original entries and stick to the salient FACTS.

Drof

 

[Grommit]

Drof

I have done nothing but state 'FACTS' as you put it throughout this thread

You state that you said that any company who does not give discounts in this economic climate will enjoy a bleak economic future. That is not what you said in your original post, it was directed at my company, or as you put it the 'Morpeth' company. It was a direct reference to my company

The fact that that the 'Morpeth' company which you mentioned, will not, doesn't bode well for their economic future especially when their shortcomings have been published on sites such as this

Is that not your quote. Is that fact?

Fact: An error was made by a member of staff
Fact: That error has now been dealt with
Fact: I have apologised for that error
Fact: You made a direct and potentially damaging statement directed at my company

So where have I not stuck to the facts?

Could you also explain to me why a discount is an 'entitlement'?

 

[drof46]

Dear oh dear,

This really is becoming tedious. If you note the original entry, I merely reiterated 'Kentish Basmans' original words with regard to the 'Morpeth Company'

Seems to me that all the hyperbole which you are spouting serves merely to cloud the issue and mask the facts.

Simples.

Drof

 

[Grommit]

What hyperbole (a noun meaning to use a figure of speech in which exaggeration is used for emphasis or effect)? Where have I exaggerated anything? I have mereley stated the facts throughout this

Yes, you commented on the fact that KB didnt get his discount, a fact I have never disputed, but I may have missed something as I didnt see anywhere that KB casted doubt on the economic future of my company, you did that.

Also you are so fond of facts could you please tell me what facts I am masking and what issue I am clouding?

Yes this is tedious as I asked you simple questions in the last post which you have failed to answer. At least I have the decency to own up to a mistake and put it right

 

[jimmy]

time to put this to bed i think gentlemen,I think if it runs longer things may get said that not need be said, tempers may flare.
I think i understand Drofs statement Ian, (and this is not aimed diectly at you) i think he means in view of the economy at the moment,companys are struggling to stay afloat, and that any bad remarks,rumours etc will do nothing to help those said companies, as word of mouth goes a long way.
Next i see you very valid point Ian, a NEW member of staff made a legitimate mistake,You personally have resolved that and explained the error to your staff member, therefore that mistake will not happen again.To my mind thats a Great way to run a great company.

Anyway i hope there will be no bad remarks and everything gets back to normal where everyone gets on with each other nice and friendly
cheers for taking the time to read this lads

 

[pottsy]

I am gonna close this now as both sides have had chance to have their say. Any further comments can be taken to pm.