life time warranty's
- Thread starter sless
- Start date
I can only speak for 'Orvis', as they're the only company I've had direct dealings with. BUT their lifetime guarantee is exactly that.
Any damaged rod will be replaced or repaired as new with no 'Excess' or surcharge, no matter how the damage was inflicted.
I've invoked their guarantee twice with no problems whatsoever.
Cheors,
Drof
Any damaged rod will be replaced or repaired as new with no 'Excess' or surcharge, no matter how the damage was inflicted.
I've invoked their guarantee twice with no problems whatsoever.
Cheors,
Drof
sless
Moderator
so they didnt charge anything to replace it
i have a hardy gem smuggler and the tip section snapped
ive only used it about 12 times
and they have charged me £50
to replace the tip
i personaly think it is a rip off
and wont be spending another penny with hardy's
so realy a warranty doesnt stand for anything
because you have to pay anyway
i feel very agrieved by hardy's
as ive spent thousands of pounds with them
so they have lost a good customer
i have a hardy gem smuggler and the tip section snapped
ive only used it about 12 times
and they have charged me £50
to replace the tip
i personaly think it is a rip off
and wont be spending another penny with hardy's
so realy a warranty doesnt stand for anything
because you have to pay anyway
i feel very agrieved by hardy's
as ive spent thousands of pounds with them
so they have lost a good customer
mark
Well-known member
interesting thought just occurred to me. With all the newer stuff they are churning out, the small print is there about the handling fee and that, bit crap but there you go.
wonder where you'd stand legally, if you have a Hardy rod bought say, 20 years ago, with a lifetime guarantee, when they were a respectable company and would indeed swap stuff out/repair or whatever, with no charges involved, and need to get it repaired, would they try stiff you or just do the decent thing
suspect they'd try stiff you for a few quid, but might be an interesting one to challenge them with. I've got a Hardy favourite, late 80's proper alnwick rod, paperwork is pretty clear on what the guarantee states.
mind you, its probably never likely to break as they were built proper back then
as for Greys stuff, still got a couple of rods but won't ever buy from them again, last thing I had was a prodigy carp rod, snapped in the same place 4 times, didn't even get it replaced the last time, bough a cheapo carp rod for a tenner off ebay and its been bomb proof!
wonder where you'd stand legally, if you have a Hardy rod bought say, 20 years ago, with a lifetime guarantee, when they were a respectable company and would indeed swap stuff out/repair or whatever, with no charges involved, and need to get it repaired, would they try stiff you or just do the decent thing
suspect they'd try stiff you for a few quid, but might be an interesting one to challenge them with. I've got a Hardy favourite, late 80's proper alnwick rod, paperwork is pretty clear on what the guarantee states.
mind you, its probably never likely to break as they were built proper back then
as for Greys stuff, still got a couple of rods but won't ever buy from them again, last thing I had was a prodigy carp rod, snapped in the same place 4 times, didn't even get it replaced the last time, bough a cheapo carp rod for a tenner off ebay and its been bomb proof!
There was someone else on this site took a rod up to them that was damaged and they told them they no longer made it so they would get the new model but guess what!!!!!!!!!!!!!!!!!!!!
They would need to pay £50+£11.95 handling charge and they even took their rod to there own place in Alnwick
They would need to pay £50+£11.95 handling charge and they even took their rod to there own place in Alnwick
mark
Well-known member
think you'll find that at £50 they are still making a profit on the chinese wholesale price they are paying for their rods as well
still think it might be worth checking out the statutory consumer rights on guarantees and things, if the printed guarantee doesn't specify a charge, is it legal??
still think it might be worth checking out the statutory consumer rights on guarantees and things, if the printed guarantee doesn't specify a charge, is it legal??
As I've said many times, 'Hardy' is and always has been, over-rated.
It's a bit like 'Barbour'. As soon as a company gets that 'By Royal Appointment' tag, their prices go through the roof (even if their product is made in Taiwan, Korea or wherever)
All 'Orvis' rods are made in the U.S.A. and their quality is superb, as is their guarantee system.
Tight lines,
Drof
It's a bit like 'Barbour'. As soon as a company gets that 'By Royal Appointment' tag, their prices go through the roof (even if their product is made in Taiwan, Korea or wherever)
All 'Orvis' rods are made in the U.S.A. and their quality is superb, as is their guarantee system.
Tight lines,
Drof
sless
Moderator
there were a few people in the shop when i was in,i was talking quite loud
and said this is a terrible service
i said i would pay for the repair and then sell it on ebay and in future use sonic rods
the blokes face was a picture
but as i said
i wont ever buy anything hardy
ever again
and if anyone is planning on buying it
just remember
how much you have to pay
bearing in mind the tip section of a gem smuggler is only about 12" long
the robbers
rant over
and said this is a terrible service
i said i would pay for the repair and then sell it on ebay and in future use sonic rods
the blokes face was a picture
but as i said
i wont ever buy anything hardy
ever again
and if anyone is planning on buying it
just remember
how much you have to pay
bearing in mind the tip section of a gem smuggler is only about 12" long
the robbers
rant over
mick dunn
Well-known member
I snapped the tip of my lureflash vipor fly rod. When i rang the company they said post the rod with a £15 cheque and they would replace it. Did not even know there was any guarantee. Got the rod back after a week and good as knew.
As to the Greys rod all you need do is return the end sections of the broken piece and they will replace. I believe it costs something like 20 quid plus postage.
As to the Greys rod all you need do is return the end sections of the broken piece and they will replace. I believe it costs something like 20 quid plus postage.
salmon bob
Well-known member
The price for a greys gaurantee is now £35 per section
Hardys on the other hand is £50
Even at these prices they are making a massive profit on the price the whole rod actually costs them to make!!And believe me as i used to work for them
sless
Moderator
BriH
Well-known member
Unconditional Lifetime Guarantee
For this ULG to become effective, you must register with us within 21 days of purchase. To ensure immediate cover we recommend using the registration form on the Hardy website. You will receive an e-mail confirming your registration when complete. Alternatively you should register by post or fax using the attached card. We are not able to send individual confirmations for post or fax registrations.
Hardy will charge you for two parts of your rod ???
and here was me thinking they were Customer Centric ,the profit they must make V`s returns must surely out way any loss of reputation within Angling Circles
For this ULG to become effective, you must register with us within 21 days of purchase. To ensure immediate cover we recommend using the registration form on the Hardy website. You will receive an e-mail confirming your registration when complete. Alternatively you should register by post or fax using the attached card. We are not able to send individual confirmations for post or fax registrations.
- The ULG applies to the original owner only. It is given in addition to your statutory rights under the laws of England and Wales.
- The ULG applies only to all new and current Hardy Limited carbon fibre rods purchased from an authorised Hardy dealer effective January 2002.
- The ULG does not cover intentional breakage or ordinary wear and tear.
- A handling charge will apply per section per claim.
- Hardy & Greys Limited reserves the right to alter the handling charge without prior notice or warning.
- Please check with Hardy & Greys Limited or your local dealer for handling charge current at time of claim
Hardy will charge you for two parts of your rod ???
and here was me thinking they were Customer Centric ,the profit they must make V`s returns must surely out way any loss of reputation within Angling Circles
rod-the-cod
Well-known member
its not like its cheap gear aswell i would try a different brand mate...
Interesting point Re. rods built a while ago versus the 'new' guarantee.
I badly smashed an 'Orvis' which was out of production by then.
The company offered me FOUR rods from their latest catalogue from which I was to selct the replacement.
It arrived within 24hours. NEE CHARGE WHATSOEVER!
Cheors,
Drof
