over the years I have bought many items of outdoor gear from Great Outdoors and had no problem. In august this year after getting a soaking when packing the caravn away my wife and i decided it was time to get a couple of new waterproof jackets. So off we went to Great Outdoors where the assistant manager recommended two Berghaus jackets. The first time I wore the jacket in heavy rain, when I got back I was soaked all down the front. naturally i took it back, they said they would send it off to Berghaus for testing, but in all probability the water got down the front of the jacket because of the amount of rain. You could understand a little bit round the neck, but right down the front. In the meantime I contacted Consumer Direct, they told me if the jacket was faulty they should either replace it or give a refund, if not faulty then because they recommeneded a jacket and it did not fulfil the purpose it was intended for then they should give a refund. After waiting for over a week with no contact i went there this morning, I was given the jacket back with a letter from Berghaus stating the jacket was 100% waterproof, and that now they didn't know how the water got in and I wasn't getting a refund. Dosn't cast a very good light on Berghaus, there products being mis sold or on the customer service of Great Outdoors. So be warned, I won't be back there, unless they decided to change their minds. Obvioulsy I will not let the matter rest.
Great Outdoors Shiremoor warning
- Thread starter Charlton
- Start date
anndy
Well-known member
i had a problem with a Berghaus, fleece they sent it away nothing wrong they said ,sent it back .. was not happy so i got in contact with Berghaus, myself they change the jacket and said very sorry
some times these shops do not even send the goods a way
chase it up yourself
best bet
some times these shops do not even send the goods a way
chase it up yourself
best bet
cheers Andy, have already e mailed Berghaus as well as the Sunday Sun who have already been in touch with Great outdoors, have sent them you message as well
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Beghaus stepped in, I spoke to them this morning, they offered a full refund or a better jacket, I opted for a better jacket, as I needed on, more suited to heavy rain and went to their shop at the Metro Centre this afternnon to collect it. Declined the offer to go back to great outdoors. they will never see me, or any of my family again.
