pugwash
Well-known member
I phoned before got no where. Manager in on Monday so phoning back then. Am not taking no for a answer
Is it a good deal.
- Thread starter pugwash
- Start date
I phoned before got no where. Manager in on Monday so phoning back then. Am not taking no for a answer
rocketman
Well-known member
D
Darnc
Guest
Read this mate and when you phone back tell them you've spoke to your local trading standards department
http://www.tradingstandards.gov.uk/advice/problemswithgoods-sum16.cfm
http://www.tradingstandards.gov.uk/advice/problemswithgoods-sum16.cfm
Dr.Gonzo
Well-known member
good luck but a warranty isnt always what you think, do you have documentation that specificaly says you will get a new rod under your circumstances?
usualy an 'alternative may be offered' is the get out clause and your alternative is an offer of a new one at a reduced price therefor fullfiling their obligation perfectly legaly.
i bought a car with a full warranty and the head was gone when i bought it, no money back or anything. just an offer to pay half the cost of replacement by his engineer which was going to be 1000's on a £1500 car and more money in his pocket.
trading standards were brought in and i didnt have a leg to stand on as he was 'appearing' to help me which was blatantly just a scam to drag me deeper into his pocket.
i had to walk away and cut my losses.
ring trading standards and they will advise you of where you stand. the only advice i got was to keep at it but i got nowhere what so ever.
your best bet is to tell em your an active member of a huge forum and its in their interest to keep you happy as their risking future custom if you were make public your experience and hope for the best mate
usualy an 'alternative may be offered' is the get out clause and your alternative is an offer of a new one at a reduced price therefor fullfiling their obligation perfectly legaly.
i bought a car with a full warranty and the head was gone when i bought it, no money back or anything. just an offer to pay half the cost of replacement by his engineer which was going to be 1000's on a £1500 car and more money in his pocket.
trading standards were brought in and i didnt have a leg to stand on as he was 'appearing' to help me which was blatantly just a scam to drag me deeper into his pocket.
i had to walk away and cut my losses.
ring trading standards and they will advise you of where you stand. the only advice i got was to keep at it but i got nowhere what so ever.
your best bet is to tell em your an active member of a huge forum and its in their interest to keep you happy as their risking future custom if you were make public your experience and hope for the best mate
scaley
Well-known member
Not a 100 per cent sure about the warranty you have but in most highstreet shops,if they cannot provide you with an exact replacement you are entitled to a full refund,but do speak to trading standards first,they may persue this on your behalf.Do make sure you have all the relevant papwork..ie receipts,warranty etc...
peter.m
Well-known member
Had a look on their site here and it looks like they comply with the agreement when rods are discontinued and they no longer have them.
Greys Sea Fishing - Worldwide Extended Warranty
Greys Sea Fishing - Worldwide Extended Warranty
billynobaits
Well-known member
Bit of advice,don't buy rods made in China,regardless of whos name is on it.
big phil 123
Well-known member
aye it states there what they will do and you have agrred to it buy sighning the warranty they have always got a way out mate
Sir moanalot
Well-known member
If you bought it with a lifetime guarantee ( and registered it with greys when you bought it) they should repair, replace or refund you for your rod. If not a current rod a replacement has to be offered like for like in performance and cost.
Just make sure you have a copy showing you registered your rod when you got it e-mail etc.
Just make sure you have a copy showing you registered your rod when you got it e-mail etc.
FluffChucker
Well-known member
Hardy/ Greys Warranty
Hardy/ Greys Warranty
Wouldn't normally comment on this, but heard so much on these 'lifetime' warranties, I thought I would.
As per the Website in the link posted previously:
"Discontinued models - where a damaged rod is from a discontinued line, Hardy & Greys Limited may offer the owner a comparable rod from our current range. In these circumstances the owner would pay the £25 handling charge referred to above and 10% per section (1 or 2 pc rods) or 20% per section (3pc and above) up to the maximum of 50% of the current or last recommended retail price of the rod."
Therefore, it seems like you should be paying £25 handling charge, plus 10% per section (£300 RRP = £30). Looks like £55 total to me??
If they've quoted you £140 tell them where to go! As previously mentioned, all Greys (and other companies) sea rods are made in the far east for next to nothing. I have previously used them (Sea and Fly rods) and broken them. I know it doesn't really help at this point, but try to buy something different and half decent. (Century, ZZiplex etc). Doesn't have to be brand new. There are loads of good second hand deals to be had if you look for them.
Keep us updated on the situation and good luck!
Hardy/ Greys Warranty
Wouldn't normally comment on this, but heard so much on these 'lifetime' warranties, I thought I would.
As per the Website in the link posted previously:
"Discontinued models - where a damaged rod is from a discontinued line, Hardy & Greys Limited may offer the owner a comparable rod from our current range. In these circumstances the owner would pay the £25 handling charge referred to above and 10% per section (1 or 2 pc rods) or 20% per section (3pc and above) up to the maximum of 50% of the current or last recommended retail price of the rod."
Therefore, it seems like you should be paying £25 handling charge, plus 10% per section (£300 RRP = £30). Looks like £55 total to me??
If they've quoted you £140 tell them where to go! As previously mentioned, all Greys (and other companies) sea rods are made in the far east for next to nothing. I have previously used them (Sea and Fly rods) and broken them. I know it doesn't really help at this point, but try to buy something different and half decent. (Century, ZZiplex etc). Doesn't have to be brand new. There are loads of good second hand deals to be had if you look for them.
Keep us updated on the situation and good luck!
pugwash
Well-known member
Right lads here's a up date been in touch a few times this week. It's like pulling teeth here's the offers they have give me but I keep saying no
1. 50% off a new Apollo
2. Just over 60% off a new Apollo and no carriage fee
3. Now a GRXS for £55 and no carriage fee. The rods only worth £100 NO THANKS
I got to get in touch with a custmour manager this week
1. 50% off a new Apollo
2. Just over 60% off a new Apollo and no carriage fee
3. Now a GRXS for £55 and no carriage fee. The rods only worth £100 NO THANKS
I got to get in touch with a custmour manager this week
big phil 123
Well-known member
FluffChucker
Well-known member
50% rrp
50% rrp
The 'upto 50% RRP' bit refers to the '20% per section (3pc or above)' clause.
Otherwise for some of the 6 and 7 piece fly rods, a customer needing 4 sections would technically be charged 80% of the RRP. The 'upto 50% RRP' covers this, meaning the customer can only be charged 'upto 50%'.
Hope this clears it up!
To Pugwash; tell them they are taking the p*ss and you want a new rod as per their terms and conditions! Theres no reason why not! Even the brand new, fully built, £300 rods will cost less than £50 to be imported from the far east! Lifetime guarantee my ar*e. Biggest con out there!!!!!
50% rrp
The 'upto 50% RRP' bit refers to the '20% per section (3pc or above)' clause.
Otherwise for some of the 6 and 7 piece fly rods, a customer needing 4 sections would technically be charged 80% of the RRP. The 'upto 50% RRP' covers this, meaning the customer can only be charged 'upto 50%'.
Hope this clears it up!
To Pugwash; tell them they are taking the p*ss and you want a new rod as per their terms and conditions! Theres no reason why not! Even the brand new, fully built, £300 rods will cost less than £50 to be imported from the far east! Lifetime guarantee my ar*e. Biggest con out there!!!!!
pugwash
Well-known member
No m8 had a few offers off them. But crap offers so keep plugging away with them.
Kev1n
Well-known member
Good luck getting a resolution to your problem Pugwash.
I own a few Greys rods. The last Greys fly rod and line I bought turned out to be very disappointing. After reading about how you’re struggling to get them to honour their guarantee, I’ll not be buying any of their gear from now on. Providing poor quality gear and customer service aren’t a way to run a business in these hard times.
I own a few Greys rods. The last Greys fly rod and line I bought turned out to be very disappointing. After reading about how you’re struggling to get them to honour their guarantee, I’ll not be buying any of their gear from now on. Providing poor quality gear and customer service aren’t a way to run a business in these hard times.
