excellent customer service

[kopite2k06]

Hi lads in a world were company's are slated on open forums for bad service I would like to reverse the trend and post a positive report. The company in question is lenser. Well I noticed last week that my h7 was discharging the battery power without being switched on, so I phoned lenser and told the lady on the other end of the line the problem. She was most helpful and although it was a problem that she had not come across before she told me to post it to them and they would run some tests and repair it free of charge. I posted it last Friday and lo and behold what turns up yesterday....... a brand new light. I'm made up with how quick they have sorted this out for me and really wasn't expecting a new light some of the best customer service I have had from any company thought it deserved a mention on here

 

[Davey-m]

Good to know I have a lenser headlamp as well. You will have to get out fishing with it Alan give it a good test.

 

[gavinlockey]

silva are another sent my alpha 6 back as it wasnt chargeing my warranty ran out 6 month ago they fixed my light and iv getting a new spare battery worth £150 free my old ones ok it was the headpiece that was faulty and they replaced that aswell over the moon

 

[volante]

Thats good to know as I have just bought the H14R/7499r tonight. I it makes a change from all the horror stories we normally read about !!!!!!!!!!!!!

 

[big phil 123]

on a bad note i have had terrible service from greys bought a waterproof coat that the stitching has come away and lets water in from all over its 3 months old emailed them there response was send the item to us at your expense with receipt and bank statement for proof of purchase told them i paid cash and didnt keep there receipt they have said nothing they can do as they only have a one year garantee its there new model only come out 8 months ago lol

 

[lee_wood]

on a bad note i have had terrible service from greys bought a waterproof coat that the stitching has come away and lets water in from all over its 3 months old emailed them there response was send the item to us at your expense with receipt and bank statement for proof of purchase told them i paid cash and didnt keep there receipt they have said nothing they can do as they only have a one year garantee its there new model only come out 8 months ago lol

Thats crap greys are useualy ok aswell

 

[kayos]

on a bad note i have had terrible service from greys bought a waterproof coat that the stitching has come away and lets water in from all over its 3 months old emailed them there response was send the item to us at your expense with receipt and bank statement for proof of purchase told them i paid cash and didnt keep there receipt they have said nothing they can do as they only have a one year garantee its there new model only come out 8 months ago lol

Try going to the shop you bought it from with date purchase etc, proof of identity and ask them to post you a copy of the sales receipt.

 

[big phil 123]

i go to the shop alot mate do you think they can do that?

 

[[email protected]]

what phone number? have misplaced my charger lead so need a replacement
cheers

 

[kopite2k06]

what phone number? have misplaced my charger lead so need a replacement
cheers

01344 876222 there ya go mate

 

[kopite2k06]

Good to know I have a lenser headlamp as well. You will have to get out fishing with it Alan give it a good test.

I've been out davey but I'm restricted to club matches and opens at the minute can't even fish all of me matches . Been catching nowt anyways that's why ya ain't seen reports lol

 

[kayos]

i go to the shop alot mate do you think they can do that?

I don't see why not. I have never understood why shops tell you to contact the manufacturer telling you it is their responsibility for the fault. Well actually I do, because they don't want the hassle! While, yes, it is ultimately the manufacturer's responsibility for the fault, it is the shop's responsibility to claim it.
You paid the shop, your contract is with them, so they need to refund you the money. They may well argue that point, as they did with me when I returned a brand new portable CD player to Currys that simply did not work. I would not accept that and told them unless they replaced my CD player on the spot or refund my money, the next place I would visit would be the consumer protection dept of my local council. After numerous phone calls to their area managers etc and 40 minutes wait, they agreed(as they must!). Offered to replace it, but as I had waited so long, I demanded my money back, in cash, as that's how I paid for it, took it and went across the park to Comet and bought a new one there!

Mind you I had the receipt, but they can provide you with a copy, but it may take them a week or so to find and send you it. Never give in to these companies, that is what they want you to do!!

 

[kayos]

Taken from the sale of goods act.

When you buy goods it means you've entered into a contract with the seller of these goods.

This means that under the Sale of Goods Act 1979 goods must be:

as described,
of satisfactory quality, and
fit for purpose – this means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer).
Goods sold must also match any sample you were shown in-store, or any description in a brochure.

Who to complain to.

If your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.

"If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.

Your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim against the retailer."

 

[[email protected]]

cheers - talked to caroline-sorted!