I think its a \"cut throat business\" they must compete and look after there customers to the highest level or you/we will shop else where,i\'ve bought a few things from \"Tony\'s\" and they were spot on as well.
Greys of Alnwick seems to get bad press at the minute for various reasons,i sent them an e-mail regarding a problem i had a while back they were very helpful to me and said they would get back to me at a later date,i was in Alnwick before they replied to me a second time via e-mail so i called in to see them,they could\'nt have been more helpful to me,the item i needed was\'nt available so they fixed me up with something else free of charge.This might sound a bit vague but i was told not to tell everyone as it was a one off favour.The sales team and product manager were excellent that day..
Good manners and respect works both ways