broadband etc
- Thread starter Charlton
- Start date
no not on fibre, cable, need package including TV phone sky sports 1 & 2 and BT sport and broadband
Phil83
Well-known member
Cable and fibre the same thing bud. I would talk to their retention team and tell them you're thinking of leaving before exploring other options. Other than that, I'd probably say bt is your best bet. I've been with virgin for years and have experienced shocking service and performance elsewhere
spongebob
Well-known member
Dont go wi bt we had nowt but bother with the connection and service. ..why can't I just talk to a call centre staff that I can understand and can understand me lol . Broadband is running slow and dropping out of signal (phasing out) because servers cant handle what bt claim to provide. ..... told this by the engineer who tried to sort fibre optic for us!!!!
Juliogeordio
Well-known member
Virgin transmit all of their tv, phonecalls and Internet through that one fibreoptic white wire that's installed Alan. Generally speaking there is little interference on the line so you get faster Internet speeds than using a regular phone line through companies like bt. Issue is they are a little more expensive. As said, try their retention team first
nunthorpe mag
Well-known member
I've been with Virgin for years sometimes its better the devil you know 
The Great Wallsendo
Well-known member
Alan stick with Virgin...it's the best of the lot. Big Kahuna bundle is 65quid all in...no cheaper than Sky but cable broadband is by far superior
What you tend to find its that loads of people threaten to leave them in hope of them giving you a good deal to stay. The trick is go all the way and arrange a disconnection (30 days notice) so they know you are serious, however after a day or so they will be back onto you asking why you left and is there anything they can do to keep you. I have done it for the past two years and got great deals. Also if you do agree on a contract get them to guarantee that they won't put it up within the 12 months. of course there could be an element of risk in that they just let you go but I doubt it very much. Plus BT's Internet is nothing compared to Virgin. Good luck.
already done that
will look at that
codcatcher3000
Well-known member
as a former virgin retentions man, i can say if u cant negotiate with them u will be paying astronomical prices, ive been with talk talk / orange and now with sky and i cant complain , my upload and download are best in area from sky , i pay approx 30 for unlim calls n unlim bb plus line rental but have given my notice as i can get the same paying 31 pounds inc tv if i sign up as new customer in my other halfs name . plus u get cashback of quidco. . best way to deal with virgin is tell them u want to leave them for so n so (research the deal) and tell them if they cant match it take ur 30 days disconnection. notice..coz if u dont do ur research like for like they will fill u full of bull about other providers. tell them too( as a journalist ....) ur needs are simply met by basic internet so they dont tear ur ear about download speeds . many complany are offering free install for tv n phone n bb so theres nothing to lose ..have fun
that is just my bundle without sky sports 1 & 2
cheers mate
The Great Wallsendo
Well-known member
Unfortunately then Alan you're going have to play hardball and force their hand...Sky are not the be all, neither are BT
It horses for courses on all counts
